Privacy Policy

Effective Date: July 14, 2024

Gandalf is dedicated to safeguarding the privacy and security of its users. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information through Gandalf’s services, underlining our commitment to transparency and user control.

Information Collection

Gandalf collects only the minimal amount of personal information necessary to facilitate our service provision, specifically limited to names and email addresses. No other personally identifiable information, such as physical addresses, is collected. Unique identifiers may be generated based on usernames or profile names from connected services, but direct collection and storage of personal information are strictly confined to names and email addresses to enhance user experience and service delivery.

Data Collection and Transmission for App Monitoring

While our product itself does not collect extensive user personal information, we do transmit some user information to Sentry for error tracking and monitoring purposes. This may include users' Primary Account information such as email addresses.

Sentry’s privacy policy can be found here.

Why We Collect This Data

- To monitor app performance.
- To identify and fix app crashes and errors.
- To enhance user experience by quickly resolving issues.

We implement robust security measures to ensure that your data is protected during transmission and storage. For more information, refer to the security practices of our service provider.

Use of Information

The data Gandalf collects is strictly for service provision, enabling users to share their data (e.g., viewing history, purchases) with their consented developers. This process is designed to enhance user experience by allowing personalized service adjustments based on the shared data.

User Consent and Data Control

Consent for data collection and processing is obtained through a clear, transparent consent screen. Gandalf emphasizes security and selective sharing in this process. Users wishing to manage or delete their data may do so through the Gandalf standalone application, ensuring users have full control over their information.

Data Security

Gandalf adheres to industry-standard practices for data security, employing robust encryption to protect data in transit. Our commitment is to maintain the highest standards of data protection and to continuously improve our security measures.

International Data Transfers

Gandalf is a global service with servers located in the United States. As such, data collected from users outside the US may be transferred to, processed, and stored in the US or other countries where our service providers are located. Regardless of where the data is processed, Gandalf complies with applicable laws and regulations regarding international data transfers to ensure that user data is protected according to the stringent security measures outlined in this policy.

Children's Privacy

Gandalf recognizes that some of the services we support, including PlayStation and Netflix, offer provisions for child accounts, typically managed by a parent or guardian. While our service facilitates data sharing across various platforms, we are committed to protecting the privacy of all users, including minors. Gandalf does not knowingly collect or solicit personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Data Retention

Gandalf retains collected data indefinitely to continuously provide and improve our services. Users have the option to delete their data at any time via the Gandalf standalone application.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request that we restrict or stop processing your personal information. To exercise these rights, please contact us via email at engineering@gandalf.network

Changes to Our Privacy Policy

Gandalf reserves the right to update this privacy policy at any time. Changes will be notified through our website, encouraging users to review the policy periodically for any updates.

Contact Us

For questions or concerns regarding this Privacy Policy or Gandalf's data practices, please contact us via email at engineering@gandalf.network.

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